Privacy Policy

Who we are

Club Engine is operated by Quantum River LLC and provides software for private cardroom administration — sessions, players, staff, wallets, tournaments, waitlists, and related operational records. This policy describes how we handle information when you use the Club Engine websites (myclubengine.com, staff.myclubengine.com, ops.myclubengine.com), Firebase-backed APIs, and the Expo Go / internal mobile companion on eligible plans.

Information we collect

• Account data: email address, display name, authentication identifiers, password-reset / invite continuation tokens, and login activity (including failed-attempt counters for security lockout).
• Cardroom operational data: records you and your staff enter — player profiles, session summaries, table activity, waitlists and notify-event logs, books, agent commissions, support tickets you open from Room, audit events, and cardroom configuration (including display timezone).
• Billing data: subscription plan, Stripe customer/subscription identifiers, and payment status. Full card numbers are processed by Stripe; we do not store them on our servers.
• Technical data: browser user agent on login, session heartbeat timestamps, and standard server logs for reliability and abuse prevention.

How we use information

We use collected data to:

• Provide, secure, and improve the Club Engine service
• Authenticate users and enforce role-based access within a cardroom
• Send account emails (invites, password reset / sign-in links) when configured
• Process subscriptions and communicate billing status
• Generate operational reports and exports you request
• Operate in-app support tickets and respond to legal requests where required

We do not sell personal information.

Service providers

We rely on trusted processors to run Club Engine:

• Google Firebase — authentication, Firestore database, and Cloud Functions (API / webhooks)
• Namecheap (or equivalent) web hosting — static websites for marketing, club floors, staff login, and ops surfaces
• Stripe — subscription checkout, invoicing, and payment processing
• Email delivery — Firebase Auth out-of-band mail and/or a configured outbound provider (e.g. Resend / SMTP) for invites and account messages

These providers process data under their own terms and privacy policies. We configure them to support our service and do not authorize them to use your cardroom data for unrelated marketing.

Data retention

Account and cardroom records are retained while your subscription or trial is active and for a reasonable period afterward so you can export or restore operational history. You may request deletion of your account data by contacting us; some billing records may be retained as required for tax and compliance.

Security

We use industry-standard authentication, encrypted transport (HTTPS), role-based access controls, and login lockout after repeated failed attempts. No system is perfectly secure; cardroom operators should also protect staff credentials and device access.

Your choices

Cardroom owners control member access and operational records within their room. Account holders may update profile information in-app and may request access, correction, or deletion by email. See also our Terms of Service and Acceptable use policy.

Contact

Privacy questions or data requests: support@myclubengine.com